Frequently Asked Questions

Every object is made on demand in our studio — usually within 1–3 business days (Mon–Fri). Making to order keeps waste low and quality high.

We pack and hand off your order as soon as it is finished. You'll receive a confirmation when it leaves the studio.

We ship worldwide from Sweden. If your country isn't available at checkout, email hello@atelier-reel.com and we'll add it.

It depends on the method you choose at checkout. We offer affordable airmail options without tracking to keep costs low. Choose Tracked or Express for a tracking link and faster delivery.

Yes. In the Shipping step, select Express (1–3 business days to many destinations). For other regions, pick Tracked/Express if shown.

Check tracking if you selected it.
For untracked airmail, most parcels arrive within the window above; a few take longer due to customs backlogs.
If you are past the typical window, email hello@atelier-reel.com and we will investigate.

Yes. Reply to your order confirmation or email hello@atelier-reel.com with your idea and we will confirm feasibility before printing.

EU customers have a 14-day right of withdrawal. Items must be unused and in original packaging. Custom/personalised items are refundable if faulty. Contact us before sending anything back so we can help.

Untracked services do not include delivery confirmation or insurance. For valuable or time-sensitive orders we recommend Tracked/Express.

No — we must declare contents and value accurately for customs.

Possibly. Some countries charge VAT/GST, duties, and/or a small handling fee on delivery. On Etsy, VAT may be collected at checkout for certain regions; if tax appears on your Etsy receipt, you usually will not be charged again on arrival.

U.S. customers typically see about $10–18 total import charges. We ship DAP (the carrier collects import fees from the receiver).

We use Stripe for secure checkout and accept major cards (Visa, Mastercard, Amex). Depending on your location and device, Stripe may also offer Apple Pay, Google Pay, or Klarna at checkout.

Yes. All traffic uses TLS encryption. Payment data is processed by Stripe on their PCI-certified servers. We never store full card details.

Every piece is 3D-printed layer by layer in our Stockholm studio, then finished and inspected by hand. This applies to all our products, including the Power Switch Lock, Focus Ring, and Flower Cup Holder. Subtle texture or tiny aesthetic marks are normal and do not affect function. Learn more on our manufacturing page.

It reduces waste and keeps stock at zero. We only make what is needed and can refine small details over time.

We aim to represent colours true-to-life, but screen calibration and lighting vary — minor differences are normal.

Each design begins with a real-world frustration and is developed in our studio. Our 3D-printed objects, product names, and visual identity are original works. Explore our product collection to see the range.

No. We do not use advertising or behaviour-tracking cookies. We collect as little as possible to run the store and keep analytics privacy-first.

Yes. We protect your data with strong encryption and minimal access, and we never sell your data. Read our Privacy Notice for the full picture.

Yes — selected pieces are available at theatelierreel.etsy.com.

Orders on Etsy: governed by Etsy's Terms & Privacy Policy.
Orders here (atelier-reel.com): governed by our Terms of Service and Privacy Notice.

Often, yes. Buying directly means fewer marketplace fees — helping keep prices fair for both you, and us as a business. Etsy, for example, charges up to 20% fees on each sale.

Email hello@atelier-reel.com. We are a small studio but we do our best to reply quickly.